Handles all phone calls In accordance with present recommendations, and satisfies Office demands for mobile phone time availability and simply call top quality metrics  

Construct sustainable associations and belief with purchaser accounts by means of open up and interactive interaction 

Assists in supervision and coaching of recent or present brokers over the Sales ground as required, and in case there aren't any schooling courses, acts being an Assistant group chief on a marketing campaign assigned as wanted. 

ABOUT ETECH Etech provides future generation BPO alternatives. a world minority owned enterprise, Etech has established and trademarked how to show your information into strategic insights.

Facilitate conversation amongst specialized groups and non-complex stakeholders to be certain clear knowledge of project goals and development. 

conversation (created and verbal): Strives to talk each English and Spanish, and produce Evidently and succinctly in a variety of options; will get messages across to have the specified result. Strives for shut-loop interaction by proactively anticipating “the next question”.  

Listening techniques: Attentive and active listening; has the patience to listen to persons out and will accurately restate the belief of others.  

an experienced demeanor with the ability to get ownership of every chat and electronic mail and here discover an answer For each and every consumer

being aware of all the ins and outs of our goods/services, all the way down to the final detail, signifies you’ll have the capacity to supply your shoppers with quite possibly the most comprehensive and effective alternatives doable.  

Fostering Teamwork: to be a workforce member, the ability and desire to do the job cooperatively with Many others on a workforce; being a staff leader, the opportunity to show fascination, talent, and success in obtaining groups to master to operate together.  

Identifies, evaluates, and prioritizes close-user problems and grievances to make certain that inquiries are properly resolved

occasionally Assistant Trainers produce curriculum for Etech or its shoppers. normally moments they get to write a couple of best observe they established or uncovered that could reward other trainers. 

Supports other HR functions as necessary i.e., performing drug screens for candidates and aiding at the employee reception desk

Collaborate with numerous departments to make certain workforce get the necessary instruction to excel within their roles and add to the general achievement of the company.